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Grievance Process

If you wish to contact our accrediting agency, TJC, with a complaint, you may do so by:

  • Mail: The Joint Commission / 1 Renaissance Boulevard / Oakbrook Terrace, Illinois 60181
  • Telephone: 1-800-994-6610

A complaint may be filed directly with the Texas Department of State Health Services by:

  • Mail: Health Facility Licensing and Compliance Division / Texas Department of State Health Services / 110 W. 49th Street / Austin, Texas 78756
  • Fax: 512-834-6653
  • Telephone notification to the Compliance Hotline: 888-973-0022

A complaint may also be filed directly to PSH by calling the Grievance Hotline at 806-212-3456.