Grievance Process

If you wish to contact our accrediting agency, DNV, with a complaint, you may do so by:

• Mail:  DNV Healthcare Inc. / 400 Technecenter Drive Suite 100 / Milford, Ohio 45150
• Telephone:  513-974-8343

A complaint may be filed directly with the Texas Department of State Health Services by:

• Mail:  Health Facility Licensing and Compliance Division / Texas Department of State Health Services / 110 W. 49th Street / Austin, Texas 78756
• Fax:  512-834-6653
• Telephone notification to the Compliance Hotline:  888-973-0022

A complaint may also be filed directly to the hospital by calling the Patient Safety Department at 806-212-3456.