For Visitors


We believe families are an integral part of the care of patients. We encourage visiting, but keep in mind the patient's need for rest and privacy.  Please follow posted visiting times; these are designed to help your loved one get the care and rest they need.  If you have a cold or the flu, please do not visit. 

Flowers and Gifts

Flowers and other gifts may be delivered directly to patient rooms by visitors or may be left at the hospital's main reception desk.  We will gladly see that these are promptly delivered to the patient's room.

Flowers and live plants may not be delivered to patients in the surgical or post-anesthesia recovery area.  However, they can be held for you for delivery once you reach your inpatient room.

Lost and Found

Patients and Visitors are encouraged to leave all valuables at home.  Lost and Found is managed by our Admissions Department.  For information, or to make a claim, please call the facility where your care was provided (Quail Creek - 354-6100 or Panhandle - 212-0247).


Parking is available in the hospitals' parking lots for both patients and visitors.  The hospitals cannot be responsible for theft or damage to items left in your vehicle.  Please refrain from leaving valuables in your car.

Smoking Policy

In order to promote good health practices, provide a safe and healthy environment, and in compliance with Texas State Law, no tobacco products are to be used on any Physicians Surgical Hospitals campus. 

If you feel you need assistance with abstaining from tobacco use during your stay, please discuss it with your physician or nurse.  Counselors from the Don and Sybil Harrington Cancer Center are available to support tobacco cessation. You may contact a counselor through your caregiver or you may leave a message at 463-QUIT (7848). We will work with you and your family to make your tobacco-free stay with us as easy as we can.

Visiting Hours

At Physicians Surgical Hospitals, we encourage visitors as an important part of making your stay as comfortable as possible.  In order to allow for the maximum time for patient care, tests, treatment and physician visits, visiting hours may be limited. Patient family members and friends are considered visitors and required to follow the visiting hours policy. Visits should be brief to allow the patient the opportunity to rest or attend to personal needs. Visitors are welcome from 7:00 a.m. to 8:00 p.m., however, visitors are limited to 2 visitors per patient, including children over 2 years of age.  Should you prefer not to have visitors, we will respect those wishes.  We encourage you to let your visitors know when you would like to see them and when you prefer to rest.

Visitors with infections diseases, particularly upper respiratory infections, should not visit post-operative patients.  We can supply masks and other protective equipment for short visits.  If you visitor does have symptoms of an infections, please consult the nurse for advice regarding visitation.  For the security of our patients and staff, the hospital's main entrance is locked after 5:00 p.m. daily and all weekend.  Visitors should use the designated entrance from 5:00 p.m. to 8:00 p.m.

Overnight Visitors

Our patient's rooms are semiprivate.  We will make every effort not to place another patient in your room.  As patient census allows, we are happy to accommodate requests for overnight visits by family members.  Please let us know as soon as possible should you desire to have an overnight visitor, so we can make appropriate plans.  Please also discuss your plans with your nurse so we can ensure your safety.